Three paths when you're done paying.

1. Downgrade to Keep-Alive

For: "I've finished my active campaigns, printed assets are in the wild, I need them to keep resolving."

• Price: $4/mo, $36/yr (effective $3/mo), or $240 once for the Keep-Alive Decade (10 years, $2/mo effective).
• Existing dynamic codes keep resolving indefinitely.
• You can edit each code's destination once every 30 days.
• Design fields (colors, logo, frame) are frozen at the last saved state.
• No new codes. No team seats. No API.
• Scan analytics retained for 30 days only (summary, not hourly).
• Switching is instant. Prorated refund on the remaining Pro period if applicable.
• Grace carry-over: if you're already mid-grace from a prior cancel, we apply your remaining grace days to Keep-Alive — subscription trials until after the grace expires, and Decade's 10-year window extends by those days. No double-charge for time already promised.

How: From your account page, pick a Keep-Alive plan. Stripe handles proration.

2. Cancel with 90-day grace

For: "I want to stop paying, buy time to decide, and keep scans working while I migrate."

• Cost: $0.
• All your dynamic codes keep resolving for 90 days from the cancellation date.
• After 90 days, dynamic codes stop redirecting. Static backup QRs (printed next to each dynamic one) continue working — that's the no-lock-in promise.
• No edits during grace. Read-only dashboard.
• You can reactivate at any point during the 90 days by resubscribing. All codes resume immediately.
• You can also switch to Keep-Alive during grace to preserve codes permanently. Grace carries over: your remaining grace days extend monthly/annual Keep-Alive's trial (first charge lands after the grace would've expired), and extend Decade's 10-year window by the same number of days. You never double-pay for time we already promised.
• Scan history remains in the dashboard for the same retention window your old plan offered.

How: Account → Billing → Cancel, or via Stripe's customer portal. Confirmation email sent immediately.

3. Delete account + all data

For: "Remove me from your systems entirely."

• Cost: $0. Any remaining prepaid subscription is refunded prorated.
• Soft-delete is immediate. Your account is locked and all dynamic codes stop resolving within minutes.
• 30-day hold period — a safety window so an accidental delete can be reversed by emailing support@abundera.ai before day 30.
• On day 30, a daily sweeper hard-deletes: user row, all codes, all scans, all API keys, all team memberships. Static backup QRs you already printed continue to work — they encode your URL directly and don't touch our infrastructure.
• One-click export (codes.csv + scans.csv + README) available until the moment you confirm deletion.
• Deletion honored on the same 30-day timeline regardless of jurisdiction, subject to applicable data-retention laws (e.g. US IRS rules require us to retain Stripe transaction records for 7 years; EU VAT records per country; those can't be deleted on request). GDPR / CCPA requests receive the additional formal confirmations their laws require. See privacy policy.

How: Account → Privacy → Delete account. Requires an email-link confirmation to initiate.

Keep-Alive (path 1)

Dynamic codes keep resolving. You don't need the static backup yet, but it keeps working regardless — it's just a regular QR pointing at the URL you set.

Cancel + grace (path 2)

On day 91, the dynamic code returns an HTTP 410 page with a link to our static-QR generator so your customers can regenerate a working code themselves. The printed static-backup QR continues to resolve forever.

Delete account (path 3)

On day 31, dynamic codes return HTTP 404 (the shortcode simply doesn't exist anymore). Static backup QRs are unchanged — they never touched our redirect path to begin with.

Monthly Pro, cancelling mid-cycle

You keep Pro features through the end of the current billing period you already paid for. Grace begins when that period ends. No pro-rata refund on the active period — you already consumed it.

Annual Pro, cancelling mid-year

Two options. Cancel now and keep Pro features until the annual period expires (no refund). Or contact support@abundera.ai for a prorated refund on the unused months minus the monthly-rate equivalent of months used — standard Stripe refund flow.

Keep-Alive Decade (10-year prepay)

Refundable for 180 days from purchase (full $240 refund). After 180 days: prorated refund for months not yet consumed, using the formula refund = $240 × (120 − months_elapsed) / 120. Worked example: cancel at month 24, refund is $240 × (120 − 24) / 120 = $192.

Full Decade contract terms (including the 180-day 9-year-mark notice and shutdown-refund clause) are in the Keep-Alive Decade Terms addendum to the Terms of Service.

Failed payment on a renewal

Stripe retries up to four times over two weeks ("smart retries"). During that window your plan status is past_due: codes keep resolving, writes (editing or creating new codes) are blocked. If every retry fails, the account moves to grace for 90 days.

Invoices and receipts

Every charge issues a PDF invoice, downloadable from the Stripe customer portal linked in Account → Billing. Invoices continue to be accessible after cancellation as long as the account exists.

Changing plans sideways

Solo → Business, Business → Team, Team → Agency (or downward): changes take effect at the start of the next billing period. No prorated charge for upgrades mid-cycle; you get the new plan immediately and full billing starts next cycle. This is a deliberate bias toward the customer.