Three paths when you're done paying.

1. Downgrade to Keep-Alive

For: "I've finished my active campaigns, printed assets are in the wild, I need them to keep resolving."

• Price is tiered to the plan you cancelled from. KA-Starter (Solo / Business): $4/mo, $3/mo annual ($36/yr), or $240 decade, preserves up to 500 codes and 15K scans/mo. KA-Team: $14/mo, $10/mo annual, $1,000 decade, 5K codes / 250K scans/mo. KA-Agency: $40/mo, $29/mo annual, $2,880 decade, 20K codes / 750K scans/mo. KA-Enterprise: $199/mo, $149/mo annual, $14,400 decade, 150K codes / 3M scans/mo. Code-preservation and scan-cap add-on packs raise the cap when you need to preserve more than the matched tier covers.
• Existing dynamic codes keep resolving indefinitely.
• Read-only. Destinations are frozen at the cancel snapshot, to change a destination, reactivate Pro.
• Design fields (colors, logo, frame) are frozen at the last saved state.
• No new codes. No team seats. No API.
• Scan analytics retained for 30 days only (summary, not hourly).
• Switching is instant. Prorated refund on the remaining Pro period if applicable.
• Grace carry-over: if you're already mid-grace from a prior cancel, we apply your remaining grace days to Keep-Alive, subscription trials until after the grace expires, and Decade's 10-year window extends by those days. No double-charge for time already promised.

How: From your account page, pick a Keep-Alive plan. Stripe handles proration.

2. Cancel with 90-day grace

For: "I want to stop paying, buy time to decide, and keep scans working while I migrate."

• Cost: $0.
• All your dynamic codes keep resolving for 90 days from the cancellation date.
• After 90 days, dynamic codes stop redirecting. Static backup QRs (printed next to each dynamic one) continue working, that's the no-lock-in promise.
• No edits during grace. Read-only dashboard.
• You can reactivate at any point during the 90 days by resubscribing. All codes resume immediately.
• You can also switch to Keep-Alive during grace to preserve codes permanently. Grace carries over: your remaining grace days extend monthly/annual Keep-Alive's trial (first charge lands after the grace would've expired), and extend Decade's 10-year window by the same number of days. You never double-pay for time we already promised.
• Scan history remains in the dashboard for the same retention window your old plan offered.

How: Account → Billing → Cancel, or via Stripe's customer portal. Confirmation email sent immediately.

3. Delete account + all data

For: "Remove me from your systems entirely."

• Cost: $0. Any remaining prepaid subscription is refunded prorated.
• Soft-delete is immediate. Your account is locked and all dynamic codes stop resolving within minutes.
• 30-day hold period, a safety window so an accidental delete can be reversed by emailing support@abundera.ai before day 30.
• On day 30, a daily sweeper hard-deletes: user row, all codes, all scans, all API keys, all team memberships. Static backup QRs you already printed continue to work, they encode your URL directly and don't touch our infrastructure.
• One-click export (codes.csv + scans.csv + README) available until the moment you confirm deletion.
• Deletion honored on the same 30-day timeline regardless of jurisdiction, subject to applicable data-retention laws (e.g. US IRS rules require us to retain Stripe transaction records for 7 years; EU VAT records per country; those can't be deleted on request). GDPR / CCPA requests receive the additional formal confirmations their laws require. See privacy policy.

How: Account → Privacy → Delete account. Requires an email-link confirmation to initiate.

Keep-Alive (path 1)

Dynamic codes keep resolving. You don't need the static backup yet, but it keeps working regardless, it's just a regular QR pointing at the URL you set.

Cancel + grace (path 2)

On day 91, the dynamic code returns an HTTP 410 page with a link to our static-QR generator so your customers can regenerate a working code themselves. The printed static-backup QR continues to resolve forever.

Delete account (path 3)

On day 31, dynamic codes return HTTP 404 (the shortcode simply doesn't exist anymore). Static backup QRs are unchanged, they never touched our redirect path to begin with.

Monthly Pro, cancelling mid-cycle

You keep Pro features through the end of the current billing period you already paid for. Grace begins when that period ends. No pro-rata refund on the active period, you already consumed it.

Annual Pro, cancelling mid-year

Two options. Cancel now and keep Pro features until the annual period expires (no refund). Or contact support@abundera.ai for a prorated refund on the unused months minus the monthly-rate equivalent of months used, standard Stripe refund flow.

Keep-Alive Decade (10-year prepay)

Refundable for 180 days from purchase (full $240 refund). After 180 days: prorated refund for months not yet consumed, using the formula refund = $240 × (120 − months_elapsed) / 120. Worked example: cancel at month 24, refund is $240 × (120 − 24) / 120 = $192.

Full Decade contract terms (including the 180-day 9-year-mark notice and shutdown-refund clause) are in the Keep-Alive Decade Terms addendum to the Terms of Service.

Failed payment on a renewal

Stripe retries up to four times over two weeks ("smart retries"). During that window your plan status is past_due: codes keep resolving, writes (editing or creating new codes) are blocked. If every retry fails, the account moves to grace for 90 days.

Invoices and receipts

Every charge issues a PDF invoice, downloadable from the Stripe customer portal linked in Account → Billing. Invoices continue to be accessible after cancellation as long as the account exists.

Changing plans sideways

Solo → Business, Business → Team, Team → Agency (or downward): changes take effect at the start of the next billing period. No prorated charge for upgrades mid-cycle; you get the new plan immediately and full billing starts next cycle. This is a deliberate bias toward the customer.